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Complaints Procedure

If you are not satisfied with any element of the treatment or services provided by White Friars House Dental Practice please contact us to discuss the matter so we can take appropriate action to ensure your issue is resolved quickly and to your satisfaction.

  • In the first instance please call us on 01244 322275 to speak to our team to see if we can resolve your issue
  • If the issue you have isn't then resolved and you would like to make a complaint please email (Click here) your complaint to us addressing it to the Practice Manager
  • Your complaint will then be reviewed by all interested parties and acknowledge within 3 working days. We aim to respond to your complaint as quickly as possible
  • Any outcomes from your complaint will be documented and stored to ensure we resolve your complaint and can be used to improve our overall service and treatements 
  • If you are not satisfied with the outcome or resolution of a complaint for NHS services it may referred to
    The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London, SW1P 4QP, telephone 0345 015 4033.
  • For complaints concerning private treatment please contact the Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER, 020 8253 0800 or visit